In order to reopen a case, its current status must be which of the following?

In order to reopen a case, its current status must be which of the following?

• A. Open
• B. Closed - Resolved
• C. Closed - Canceled
• D. In Progress

Answer: (B)

Reopening a case hinges on the case being in a closed state that shows it was concluded with a resolution. When a case is Closed - Resolved, the system records that the issue was addressed and a resolution exists, but it’s still permissible to reopen if new information or issues surface. If the case is still Open or In Progress, it’s active and not in a closed state, so reuse or reopening isn’t applicable. If it’s Closed - Canceled, the case was terminated without a valid resolution, and typically isn’t reopened because there’s no final remedy to build from. So the appropriate state to reopen from is Closed - Resolved.

Reopening a case hinges on the case being in a closed state that shows it was concluded with a resolution. When a case is Closed - Resolved, the system records that the issue was addressed and a resolution exists, but it’s still permissible to reopen if new information or issues surface. If the case is still Open or In Progress, it’s active and not in a closed state, so reuse or reopening isn’t applicable. If it’s Closed - Canceled, the case was terminated without a valid resolution, and typically isn’t reopened because there’s no final remedy to build from. So the appropriate state to reopen from is Closed - Resolved.