Which statement about the current status is true for reopening a case?

Which statement about the current status is true for reopening a case?

• A. Open
• B. Closed - Resolved
• C. Closed - Canceled
• D. In Progress

Answer: (B)

Reopening a case happens after it has been finished. The system typically allows reopening only if the case is in a closed state, not actively being worked on. Among the given statuses, Closed - Resolved represents a completed case with a resolved outcome, which is the scenario that permits reopening to address new information or follow-up work. If the status were Open or In Progress, the case is still active and not eligible for reopening. If it were Closed - Canceled, the case was terminated without a resolution, and reopening is generally not applicable. Therefore, Closed - Resolved is the true current status for reopening a case.

Reopening a case happens after it has been finished. The system typically allows reopening only if the case is in a closed state, not actively being worked on. Among the given statuses, Closed - Resolved represents a completed case with a resolved outcome, which is the scenario that permits reopening to address new information or follow-up work. If the status were Open or In Progress, the case is still active and not eligible for reopening. If it were Closed - Canceled, the case was terminated without a resolution, and reopening is generally not applicable. Therefore, Closed - Resolved is the true current status for reopening a case.